Refund policy

RETURN & REFUND POLICY

Last Updated: 02/21/2026

At NOCTIRA, we stand behind the quality of our products. Your satisfaction matters to us. Please review our policy below before initiating a return.

60-Day Money-Back Guarantee

We offer a 60-day satisfaction guarantee from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within 60 days of confirmed delivery.

To begin a return, please email:

noctira@yahoo.com

Include:

  • Your full name

  • Order number

  • The email address used at checkout

  • A brief explanation of the reason for return

Return Eligibility

To qualify for a refund:

  • The product must be returned in its original condition.

  • The device must not show excessive wear, misuse, or intentional damage.

  • All original components must be included.

  • Returns must be requested within 60 days of delivery.

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

  • Customers are responsible for return shipping costs unless the product arrived defective or damaged.

  • We recommend using a trackable shipping method.

  • NOCTIRA is not responsible for lost or damaged return shipments.

Refund Processing

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to reflect on your statement.

Original shipping fees are non-refundable.

Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery.

  • Include clear photos of the issue.

  • We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following are not eligible for return:

  • Items marked as final sale

  • Gift cards

  • Orders returned after 60 days

  • Products damaged due to misuse, alteration, or improper handling

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this window, your order may already be processed or shipped and cannot be canceled.

Chargebacks

If you have an issue with your order, please contact us first. Initiating a chargeback without contacting our support team may delay resolution and void eligibility for a refund.

Contact

For any questions regarding returns or refunds:

Email: noctira@yahoo.com
Support Hours: Monday–Friday, 9am–5pm (local time)